Frequently asked questions
Are you a cleaning agency?
No. All our staff work directly for us. This means that we collect and pay our staff's tax and National Insurance contributions so you don't have to worry about this. We also cover all holiday entitlements due, pay sick leave and maternity leaver where appropriate. We place great value in our staff.
Are your staff trustworthy?
We believe so. We have a rigorous recruitment process that ensure that all our staff are reliable and trustworthy. All our staff are trained and are fully vetted. Having the right attitude is very important to us and we look for that in all our applicants. We are proud of the reputation of Bizzy Beez Housekeeping and do not want to jeopardise that through poor quality staff. Read more about our vetting procedures here...
Do I need to be home during the cleaning?
Absolutely not. In fact, most of our customers prefer not to be home when we clean! We can hold a spare key to your home in a safe and secure manner.
What about my alarm?
If you are not going to be at home when we clean and would like us to de-activate and re-activate your alarm please tell us during our cleaning survey visit. We are happy to do so. All we ask is that you give us the codes, instructions and training regarding the alarm ahead of our first visit.
Do you use your own equipment and supplies?
Yes. We use our own equipment and supplies which our staff have been trained to use and use daily. You don't have to worry about always ensuring there are cleaning supplies in stock. The only piece of your equipment we ask to use is your vacuum cleaner. This is to reduce the risk of cross contamination between homes. If you have some product or piece of equipment you prefer our staff to use, we will do that only if you accept the risks involved with no training in their use.
I have lots of ornaments - what do you do?
That is up to you. We don't dust inside cabinets and display cases routinely but items on open shelves and surfaces will be moved and dusted unless you specify otherwise. Obviously, homes with lots of things to dust take longer than those without, so it will inevitably be reflected in the price of cleaning your home. If you have a particular item or items that you especially cherish and would like to minimise the risk of that item being broken or damaged, we will be happy to note such things and leave them alone. Unfortunately accidents do happen, but let's minimise the risk where you see fit.
Are your staff insured?
Yes, we carry public liability insurance. Our insurance covers for breakages within your home as well as any accidents that may occur within your home to our staff members.